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telecom industry faces disruption as eSIM technology reshapes customer experiences

The rise of eSIM technology is poised to disrupt the telecom industry, with Apple potentially leading the charge through innovative business models that encompass device sales, data plans, and streaming services. As eSIM connections in the MENA region are projected to surge from 5 million in 2023 to 135 million by 2028, telecom operators must adapt by enhancing customer journeys, building lasting relationships, and repositioning themselves as full-service providers to compete with global giants. Strategic partnerships and a focus on integrated offerings will be crucial for operators to thrive in this evolving landscape.
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